Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a valid, legally binding contract between Sartthi ("Sartthi", "Company", "we", "us", or "our"), headquartered in Ahilyanagar, Maharashtra, India, and you, whether personally or on behalf of an entity ("Customer", "User", "you").

By browsing sartthi.com, creating a workspace on sartthicrm.com, or signing a TechSartthi Statement of Work (SOW), you acknowledge that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these terms, you are expressly prohibited from using our platforms and services.

Sartthi operates two specialized technological practices under one roof:

A. SartthiCRM (Software-as-a-Service)

Domain-specific cloud platforms pre-configured for founder-led sales teams and professional practices:

• IT Sales & Support CRM: Pipeline management, deal stages, SLA reaction alarms, customer ticketing, WhatsApp notifications, and call logging synchronization.
• CA Practice Manager CRM: Compliance tracking calendars (GST, TDS, ITR), task and partner assignments, and encrypted per-client Document Vaults.
• Retail & Distribution CRM: Inventory registers, stock ledgers, distributor supplier catalogues, GST-compliant invoicing slips, and loyalty point systems.

B. TechSartthi (Bespoke Engineering Practice)

Custom engineering services encompassing full-stack web architectures (React.js, Node.js, PostgreSQL), native and cross-platform mobile apps (Flutter, Swift, Kotlin), IoT monitoring firmware (MQTT, ESP32, AWS IoT), artificial intelligence pipelines, and UI/UX interface systems.

To access SartthiCRM workspaces or management features, you must register an account and maintain accurate, up-to-date credentials.

• Credential Confidentiality: You are responsible for safeguarding your administrative usernames, passwords, and API tokens. You must not share administrative credentials across unauthorized external parties.
• Hardware Device Whitelisting: Management access to Sartthi administrative dashboards (/my-admin) requires browser-level device ID verification (allowed_devices). Any attempt to bypass device restrictions, spoof identifiers, or compromise session tokens constitutes a material breach of this Agreement.
• Immediate Breach Notification: You agree to notify Sartthi immediately at support@sartthi.com if you suspect any unauthorized access or security compromise of your workspace.

Subject to compliance with these Terms and payment of applicable subscription fees, Sartthi grants you a non-exclusive, non-transferable, revocable license to access and use SartthiCRM during your subscription period.

WhatsApp Business & Messaging Policies

SartthiCRM integrates with official WhatsApp Business APIs for transactional alerts, invoices, and license renewals. In utilizing these messaging features, you warrant that:

• You possess explicit consent from your end-customers to contact them via WhatsApp in accordance with telecom regulations and Meta's Business Messaging Policies.
• You will not utilize SartthiCRM to transmit unsolicited commercial spam, pyramid promotions, or deceptive marketing blasts.
• You will respect customer opt-out requests immediately.

Automated Call Sync Compliance

Where you enable integrated call logging features, you acknowledge that you are solely responsible for complying with applicable local laws regarding call recording disclosure and telecommunications privacy.

Bespoke software design, web development, mobile applications, and AI engagements undertaken by TechSartthi are governed by project-specific Statements of Work (SOW) or Master Services Agreements (MSA).

• Scope & Specifications: Project deliverables, engineering milestones, tech stacks, and delivery timelines are defined in the mutually executed SOW. Any scope variations require a formal Change Order.
• Acceptance Testing: Upon milestone delivery, Customer receives an agreed User Acceptance Testing (UAT) window (standard ten (10) business days) to review the build against specifications. Deliverables are deemed accepted upon written confirmation or upon operational deployment to production.
• Post-Deployment Support: Unless specified otherwise in the SOW, TechSartthi provides a standard thirty (30) day defect remediation warranty following initial production release to correct code defects attributable to original project specifications.

You agree to use Sartthi platforms exclusively for lawful business purposes. You shall not, directly or indirectly:

• Reverse engineer, decompile, disassemble, or derive the source code of any SartthiCRM platform or proprietary software modules.
• Engage in automated scraping, spidering, or harvesting of data from sartthi.com or associated platforms without prior written authorization.
• Probe, scan, or test the vulnerability of Sartthi systems without explicit, prior written permission from our security leadership.
• Upload or transmit malware, viruses, worms, Trojan horses, or harmful code designed to disrupt server operations.
• Store or distribute illegal, fraudulent, defamatory, or infringing content within SartthiCRM workspaces or Document Vaults.
• Resell, sublicense, lease, or distribute SartthiCRM workspace access to third parties outside your authorized organizational seats.

Sartthi upholds transparent, honest, and sustainable pricing models tailored to Indian businesses:

• Subscription Billing: SaaS subscription fees are billed in advance on a monthly or annual recurring cycle as detailed on sartthicrm.com.
• Bespoke Engineering Milestones: TechSartthi engagements are invoiced in accordance with milestone payment schedules detailed in the applicable SOW (e.g., discovery deposit, design sign-off, alpha release, production handover).
• Indian Goods & Services Tax (GST): All stated prices are exclusive of statutory taxes. Appropriate Central GST (CGST), State GST (SGST), or Integrated GST (IGST) at statutory rates will be reflected on all formal tax invoices. Valid GST numbers must be provided prior to invoice issuance.
• Payment Terms: Invoices are payable within seven (7) business days of issuance. Late payments may accrue interest at 1.5% per month or the statutory maximum, whichever is lower.
• Refund Policy: Due to the digital cloud provisioning nature of our software and the bespoke engineering hours dedicated to custom engagements, fees paid are non-refundable except where explicitly provided in an individual SOW or required by mandatory Indian statute.

Intellectual property boundaries are clearly delineated to protect both parties:

Sartthi Retained Intellectual Property

Sartthi retains all right, title, and interest in and to the Sartthi ecosystem, including the Sartthi and TechSartthi brand names, logos, domain names, UI designs, CSS design tokens, source code, database architectures, APIs, and pre-built templates. Nothing in these Terms grants you ownership of Sartthi’s core software infrastructure.

Customer Data Ownership

You retain 100% full proprietary ownership of all Customer Data, lead records, client tax forms, accounting slips, and documents uploaded to your workspace. Sartthi claims zero intellectual property rights over your data. You grant Sartthi a limited, revocable license to host, transmit, and backup Customer Data solely as necessary to provide the services.

Bespoke Engineering Deliverables

For TechSartthi custom projects, the ownership of custom application source code, designs, and deliverables transfers to the Customer upon full and final payment of all agreed fees under the applicable SOW, excluding any pre-existing background libraries or open-source components embedded therein.

We engineer reliable, resilient infrastructure with rigorous uptime standards:

• Target Availability: Sartthi targets a 99.5% monthly uptime percentage for SartthiCRM production cloud databases, excluding planned maintenance windows.
• Scheduled Maintenance: Maintenance windows are scheduled during low-traffic hours (typically between 1:00 AM and 5:00 AM IST) with advance notice posted to users.
• Support Hours & Response: Technical support is accessible Monday through Saturday, from 9:00 AM to 6:00 PM IST via email (support@sartthi.com), telephone (+91 7083373681), and official WhatsApp chat. Critical production-halting incidents receive response prioritization within two (2) hours during operating hours.

"Confidential Information" refers to all non-public business, technical, financial, and operational information disclosed by one party to the other:

• Each party agrees to safeguard the other party's Confidential Information with the same degree of care it exercises with its own confidential records (and not less than reasonable care).
• Sartthi treats all CA tax vaults, business customer records, and bespoke engineering codebases as strictly confidential.
• Confidentiality obligations survive the termination of this Agreement for a period of three (3) years (or indefinitely in the case of trade secrets).

Except as expressly stated herein, all software platforms, websites, and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

• No Consequential Damages: To the maximum extent permitted by applicable Indian law, neither Sartthi nor its directors, employees, or partners shall be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, loss of data, business interruption, or commercial losses.
• Aggregate Liability Cap: Sartthi's total aggregate liability arising out of or related to this Agreement or your use of the platforms, under all theories of liability (whether in contract, tort, negligence, or otherwise), shall not exceed the total fees actually paid by you to Sartthi during the twelve (12) months immediately preceding the event giving rise to liability.
• Third-Party Dependencies: Sartthi shall not be liable for disruptions caused by third-party infrastructure beyond our direct control, including telecom network failures, Meta WhatsApp API policy changes, or AWS cloud outages.

You agree to defend, indemnify, and hold harmless Sartthi, its founders, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your violation of these Terms or any applicable statutory regulation.
• Your Customer Data, including any claim that your data infringes the intellectual property or privacy rights of a third party.
• Your failure to obtain required customer consents for outbound WhatsApp messaging or call recording.

Either party may terminate a subscription or engagement in accordance with the applicable contractual terms:

• Termination for Convenience: You may cancel your SaaS subscription at the conclusion of your active billing period through account management or written notice to our support team.
• Termination for Cause: Either party may terminate immediately if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of written notice.
• 30-Day Data Export Grace Period: Following subscription expiration or termination, Sartthi preserves your workspace database for thirty (30) calendar days to permit the administrative export of client records, invoices, and documents. Following this 30-day window, workspace records are permanently and securely deleted from active production servers.

These Terms shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of India, without regard to its conflict of law principles.

Prior to instituting formal legal proceedings, the parties agree to make good-faith efforts to resolve any dispute through amicable mutual discussions within thirty (30) days of written notification of the dispute.

Sartthi reserves the right to modify or replace these Terms from time to time to reflect evolving business practices, security standards, or statutory requirements. When changes are made, we will revise the "Last Updated" date at the top of this document. Continued use of our platforms following such updates signifies your binding acceptance of the revised Terms.